5 Ways MSPs Can Improve Service Delivery

The Microsoft 365 industry is booming, and it's no wonder why. Offering scalable, cost-efficient solutions, Microsoft 365 drives digital transformation and boosts productivity like never before. As remote and hybrid work become the new norm, businesses are leaning heavily on powerful collaboration tools like Teams and SharePoint. But that's not all—Microsoft 365's advanced security features and relentless innovation make it essential for safeguarding data and optimizing operations. In today's fast-paced business world, Microsoft 365 is not just an option; it's a game-changer for success. Here's how MSPs can capitalize on the rise of M365.

Managed Service Provider Benefits

MSPs are buzzing about the growth of the Microsoft 365 industry, and for good reason—it opens up a world of opportunities, including lucrative new revenue streams. These savvy service providers help businesses seamlessly implement and integrate Microsoft 365 solutions, tailor and optimize applications to fit unique needs, and deliver top-notch security and compliance measures.

But that's just the beginning. MSPs offer ongoing support and maintenance, ensuring everything runs smoothly and tackling technical issues head-on. They also spearhead employee training, driving adoption and maximizing ROI, all while allowing businesses to scale services effortlessly. By leveraging their deep expertise, MSPs empower businesses to harness the full potential of Microsoft 365, boosting efficiency, fortifying security, and paving the way for unparalleled success.

How to Improve MSP Service Delivery

Here are a few examples of challenges faced by MSPs when managing Microsoft 365 environments:

1. Central multi-tenancy visibility: MSPs require a centralized dashboard to manage multiple client tenants efficiently, eliminating the need for numerous logins across various applications.
2. Optimizing administrative permissions: Reducing excessive administrator privileges is crucial, as many SaaS portals are designed with internal IT departments in mind, rather than the specific needs of MSPs and clients.
3. Tenant health monitoring: Achieving clear and comprehensive visibility into critical tenant metrics is essential for maintaining the health of your customers' M365 and maximizing their ROI.
4. Proactive issue resolution: Minimizing downtime, preventing problems before they escalate, and implementing best practices for performance optimizations, saving customers' time and resources.
5. Continuous customer support: Delivering high-quality, value-added services to increase customer satisfaction and foster long-term partnerships, driving recurring revenue growth.

Central Multi-Tenant Management

Imagine having to perform critical tasks across 50 different clients and thousands of end-users. The challenge is immense, and without the right tools, it's nearly impossible to manage effectively.

Enter centralized management, a game-changer that transforms service delivery by boosting operational efficiency. With it, MSPs can seamlessly oversee multiple clients from a single interface, enhancing consistency and scalability while slashing administrative overhead. Standardized policies and security settings are maintained effortlessly, and cost savings are realized through consolidated tools for smarter resource allocation.

Managing multiple client tenants can be complex and time-consuming. Beacon’s Multi-Tenant Management can help you streamline operations, ensure secure management, and identify strategic revenue opportunities. Gain full visibility, simplify oversight, and easily access essential tenant information like license types, renewal dates, pending actions, and usage insights, all to optimize your customers' M365 investment.

Least Privilege Access

Least privilege access is a crucial security principle where users and systems get only the access they need—nothing more, nothing less. This smart approach limits potential damage from accidents or malicious actions and helps contain security breaches by restricting access to critical systems and data.

By implementing least privilege access, security is significantly enhanced, reducing the risk of unauthorized access and data breaches. It supports regulatory compliance and minimizes potential threats. Plus, it streamlines operations by simplifying permission management and establishing clear access boundaries for different roles.

For MSPs, this principle is a lifesaver. It protects client data by ensuring that only necessary systems and information are accessible, building trust with clients and boosting the MSP’s reputation for security and reliability. It also aids in regulatory compliance and risk management by limiting the potential impact of compromised accounts. MSPs can adopt least privilege access by conducting regular audits, performing periodic access reviews, and using tools like Role-Based Access Control (RBAC), Privileged Identity Management (PIM), and Conditional Access Policies for M365.

With Orchestry, our products are built with the highest security standards, ensuring your and your customers' data are always protected. Discover why Beacon and Orchestry are the trusted choices for secure Microsoft 365 management.

Comprehensive Tenant Monitoring

Monitoring the health of your customers' M365 tenant is one of the top priorities for MSPs, ensuring everything runs smoothly and efficiently. With continuous monitoring, MSPs can swiftly detect and address issues, minimizing disruptions and keeping operations seamless. This proactive approach not only prevents downtime but also enhances the user experience.

Security is a crucial part of M365 tenant health monitoring. By keeping a vigilant eye on the environment, MSPs can quickly identify and neutralize security threats, vulnerabilities, and compliance issues. This ensures sensitive data stays protected and maintains the integrity of the customer's M365 setup. Additionally, efficient monitoring helps manage costs by optimizing resource usage and storage, preventing unnecessary expenses for customers.

Regular health checks significantly boost customer satisfaction, guaranteeing a stable, secure, and well-maintained M365 environment. This reliability fosters trust in the MSP's services, leading to better client retention and potential referrals. Consistent monitoring also ensures customers stay compliant with industry regulations, providing necessary reporting for audits and reviews.

By regularly monitoring the M365 environment, MSPs can spot anomalies or irregularities early, enabling quick corrective actions to resolve bottlenecks and reduce the likelihood of service interruptions that could disrupt business operations.

Beacon Health Checks is a robust solution for overseeing and maintaining customers' M365 environments. It provides a comprehensive assessment of storage usage, security status, user adoption rates, compliance with regulations, and other critical factors. This holistic view helps MSPs understand the overall health and performance of their customers' systems.

Health Checks also generates detailed reports that highlight opportunities for performance improvements. These insights help MSPs take proactive steps to enhance the efficiency, security, and compliance of their customers' M365 environments, ensuring top-notch service and satisfaction.

Microsoft 365 Optimizations

Proactive issue resolution is an important component of M365 optimization. By identifying and tackling potential problems before they escalate, MSPs ensure seamless service continuity and reliability, which is crucial for keeping users satisfied and earning their trust.

Applying M365 best practices takes user satisfaction to the next level. When users enjoy a reliable and efficient M365 environment, their trust in the service and the service provider. This leads to higher adoption rates and better overall engagement with the platform.

Efficient storage management is another key component of M365 optimization. By regularly cleaning up and archiving redundant data, optimizing storage configurations, and implementing smart retention policies, MSPs enhance performance, control costs, and ensure compliance.

An optimized M365 environment naturally boosts user adoption. Consistent performance, minimal disruptions, and tailored configurations build user trust and satisfaction. When users experience a platform that runs smoothly and meets their needs, they're more likely to fully embrace and utilize its capabilities, leading to higher adoption rates.

Beacon Intelligent Recommendations is your secret weapon for M365 optimizations, utilizing a robust engine providing expert-vetted recommendations for M365 best practices, early identification of potential issues, and automated expertise. Secure and optimize the performance of your customers' M365 tenant, and watch their user adoption and storage efficiency soar.

Strong Customer Support & Relationships

Effective customer support is the core of user satisfaction and top-notch service quality. Prompt, knowledgeable support ensures quick resolution of technical issues and keeps the user experience seamless. Comprehensive support, including thorough training and onboarding, empowers users to make the most of M365 tools, boosting their productivity and satisfaction.

Building strong client relationships is crucial for MSPs. Trust and rapport foster long-term partnerships and loyalty. By maintaining regular communication and understanding clients' unique needs, MSPs can tailor their services to perfectly align with clients' business goals. Happy clients are more likely to renew contracts, refer your services to others, and invest in additional offerings.

From personalized guidance and strategic planning from a dedicated Partnership Manager, to decades of expertise from our team of M365 experts, discover why Orchestry is the ultimate Microsoft 365 MSP solution.

Partner with Orchestry

Orchestry offers a comprehensive suite of features and solutions designed to help MSPs enhance visibility and transparency to drive business growth. Our robust technologies include tenant monitoring, provisioning, and governance tools, all aimed at securely managing your customers’ M365 environment. Elevate your business by partnering with Orchestry today.

Discover the perfect solution for you and your customers, and explore Orchestry features and Beacon features.

Want more insights like this one?