Reporting for MSPs: Drive Growth, ROI and Customer Satisfaction

As a Managed Service Provider (MSP), clients choose to partner with you for various reasons, such as industry expertise, advanced technology, or dedicated support for their unique needs. Regardless of your strengths, transparency in your services is universally valued by clients, with 54% of respondents in a Deloitte survey citing it as the most important aspect.

In the realm of MSPs, delivering reliable technology solutions and support is paramount. In fact, transparency and trustworthiness are the top qualities organizations value most in service providers. Ensuring visibility and transparency in your operations is essential to building trust with your clients. This is why offering regular, comprehensive reports can highlight the value of your services, help clients maximize the benefits, and demonstrate the ROI of an MSP partnership. In this blog post, we’ll explore the significance of reporting in driving customer satisfaction and business growth.

The Value of Reporting for MSPs

ROI and Cost Optimizations

For M365 Partners and MSPs, comprehensive reporting is key to proving value, addressing cost optimization concerns, and preventing customer churn. Detailed reports demonstrate the tangible benefits of your services, highlight cost savings, and showcase improvements in efficiency. This transparency reassures clients of the ongoing value of your partnership, building trust and loyalty. By effectively communicating service results and financial benefits, MSPs can enhance client relationships and drive business growth.

Orchestry's Intelligent Reporting delivers a comprehensive visual dashboard for Microsoft 365, offering in-depth insights into usage trends, potential risks, and content sprawl. It provides detailed visibility to enhance decision-making without requiring technical expertise. Beacon Health Checks offers MSPs comprehensive Microsoft 365 tenant assessments, interactive reports, and actionable insights to improve services and drive recurring revenue. With visibility into usage and licensing costs, it enables better budget management and cost optimization.

Detailed, customizable reports support data-driven decisions, demonstrating ROI and positioning MSPs as strategic advisors. This results in improved efficiency, reduced costs, and enhanced security to maximize M365 investments.

Addressing and Overcoming Customer Fears

Data protection and recovery are critical concerns for clients, and addressing these fears is paramount for MSPs. Ensuring the integrity and security of client data builds trust and demonstrates a commitment to safeguarding sensitive information. Comprehensive data insights allow MSPs to optimize resource allocation, improve system performance, and provide value-added services. Robust security measures protect against breaches, data loss, and compliance issues.

Beacon Health Checks enhances data protection for MSPs by providing a comprehensive snapshot of your customers’ Microsoft 365 tenant health and performance. The tool addresses challenges in visibility, security, storage, and resource management by offering detailed reports and historical data across Microsoft Teams, SharePoint, Entra ID, and more.

Identifying Performance Issues

Reporting provides a crucial touchpoint with your client’s Microsoft 365 environment, enabling effective monitoring and maintenance. For instance, if reports reveal rising storage costs due to sprawl in SharePoint or Teams, you can proactively implement storage optimization strategies. With Beacon Health Checks' record of historical data, administrators can identify anomalies, trends, and areas that require attention, thus proactively addressing issues before they escalate into significant problems. This proactive approach helps prevent data leaks, sprawl, and unauthorized access, maintaining a secure and efficient digital workspace. These continuous improvements enhance the reliability of Microsoft 365 and build client trust by showcasing your commitment to their tenant health.

Reporting Drives Revenue for MSPs

Effective reporting extends beyond demonstrating the value of your services; it can also generate revenue for your MSP business. While most clients need assurance that their systems function correctly, some desire more detailed reports, creating a potential revenue stream. These clients may pay for advanced reporting features such as Health Checks or Intelligent Reporting.

Automating your reporting process allows you to establish consistent client touchpoints without increasing your workload. This not only saves time but also enhances the perceived value of your services. Sophisticated reporting can command higher fees, as clients are willing to invest in added value.

Satisfied clients are loyal clients. By delivering detailed, valuable reports, you boost client satisfaction and foster long-term relationships, driving business growth. Achieving effortless business growth through enhanced reporting capabilities aligns with the ultimate goal of a thriving MSP.

How to Build Reporting into Your MSP Business

Integrating reporting into your business strategy can greatly benefit both your MSP and your clients. However, creating a robust reporting system from scratch can be time-consuming and challenging. Fortunately, with the right partner, reporting can be automated and scheduled, minimizing the effort required from you. Automated reporting ensures consistent, comprehensive insights, enhancing client satisfaction and driving business growth without the burden of manual report generation.

Beacon Multi-Tenant Controls offers comprehensive reporting features for MSPs and Microsoft Partners managing multiple Microsoft 365 environments. The tool includes a central management dashboard for unified oversight, a metrics summary for quick access to essential tenant information, and a revenue opportunity chart for identifying potential growth areas. Additionally, Intelligent Recommendations and Health Checks enable MSPs to generate custom, co-branded reports, enabling further growth opportunities for managed services.

Partner with Orchestry

Orchestry offers a comprehensive suite of features and solutions designed to help MSPs enhance visibility and transparency to drive business growth. Our robust technologies include tenant monitoring, provisioning, and governance tools, all aimed at securely managing your customers’ M365 environment. Elevate your business by partnering with Orchestry today.

Discover the perfect solution for you and your customers, and explore Orchestry features and Beacon features.