Empowering Organizations with AI: How MSPs Enhance Microsoft 365 with Copilot

This article explores how Copilot can be leveraged within the Microsoft 365 ecosystem to provide MSPs with advanced capabilities, improve efficiency, and unlock new revenue opportunities.

Artificial Intelligence (AI) is revolutionizing business operations, and Microsoft's Copilot AI within Microsoft 365 is at the forefront of this transformation.

For large enterprises, AI offers a powerful tool to streamline operations, enhance decision-making, and drive significant growth. According to a McKinsey report, AI adoption has surged, with 72% of organizations now regularly utilizing AI technologies. Additionally, Microsoft reports 70% of Copilot users feel more productive, and 73% complete tasks faster.

Copilot offers a unique opportunity for managed service providers (MSPs) to support large organizations, particularly in the Education, Financial, and Legal sectors, in leveraging the transformative power of AI. By integrating this advanced tool into their operations, MSPs can help these sectors fully harness the full potential of AI. Offering services focused on the preparation, implementation, and management of Copilot enables MSPs to create new business lines and boost their revenue streams.

New Revenue for MSPs: Implementing Copilot for Microsoft 365

As an MSP, you're constantly seeking opportunities to grow your business and deliver greater value to your clients. Copilot for Microsoft 365 presents a significant opportunity, but how do you begin? Here’s a guide to starting your M365 Copilot service for large enterprises.

Educate Customers on Copilot's Value

Many businesses might not fully grasp the immense potential that Copilot for Microsoft 365 offers. Despite its widespread presence online, your clients may not be aware of the buzz surrounding this revolutionary AI tool. Even those who are familiar with it might view it with healthy skepticism, questioning whether Copilot can truly deliver on its promises.

Effective implementation of AI Copilot begins with educating customers about its functionalities and benefits. Utilize comprehensive resources such as detailed guides, video tutorials, and interactive webinars to ensure that customers understand how to integrate Copilot into their daily workflows.

👉 Orchestry’s Copilot guide and Copilot Webinars can kickstart these conversations, providing a comprehensive overview, practical demonstrations, use cases and strategies.

By doing so, you can effectively showcase the practical advantages of Copilot, helping clients see its value in a realistic context!

Offer Comprehensive Training and Support

Recall the initial effort required to onboard your clients to Microsoft 365? Whether it's a familiar task or an ongoing part of your business, you understand the extensive training and support needed to make users acclimated to new technology.

Getting customers comfortable with new technology requires thorough training and ongoing support. Develop a detailed training plan that includes integrations and walkthroughs of Copilot’s top features. Provide customization services to tailor the platform to your customers’ needs, enhancing their experience with custom policies, templates, and scenarios.

Prepare Customers’ Microsoft 365 Environment

The brilliance of Copilot for Microsoft 365 lies in its ability to leverage customers own data with Microsoft securely, allowing organizations to use existing corporate assets for Generative AI. Copilot’s effectiveness relies on the quality and security of the data it has access to. However, without appropriate safeguards, this advantage can become a vulnerability, leading to significant risks such as poor output quality, hallucination, and security breaches.

Begin by cleaning up customers’ data and reviewing their security configuration. Ensure that Microsoft Copilot is trained on high-quality content and that data security is not compromised. Establish processes and policies for safe AI use to maintain secure and efficient operations.

This is where your expertise as an MSP becomes invaluable. You can ensure your clients' success by helping them use Copilot safely and securely. Begin by cleaning up their data and reviewing their security and risk profiles, ensuring that Copilot for Microsoft 365 has access to relevant and timely content that has been adequately secured.

Next, establish a robust framework of processes and policies to ensure the safe and effective use of AI within Microsoft, enabling clients to leverage Copilot for Microsoft 365, and other Copilots within the Microsoft platform, efficiently and securely over the long term.

Ensuring Secure Microsoft 365 Copilot Adoption for Clients

Microsoft 365 Archiving: Data Clean-up

A robust data strategy is essential for AI success. Start by migrating all data from various platforms to Microsoft 365, ensuring Copilot has access to all necessary information to efficiently process information, identify patterns, and make informed predictions. Ensuring data integrity is fundamental for AI-readiness and achieving reliable and valuable AI-driven outcomes.

High-quality, organized data is crucial for Copilot to provide accurate insights and recommendations. Orchestry's Automated Archiving for Microsoft 365 enhances data management with customizable policies for archiving, renewing, and deleting content, effectively controlling data sprawl and lifecycle management. Orchestry’s Intelligent Reporting identifies inactive or redundant workspaces, facilitating efficient data and content cleanup. By implementing Orchestry, you can establish a solid foundation for Copilot, ensuring optimal performance and value.

Remember, the success of your clients’ AI efforts depends on the quality of their data, making it a vital component of your AI readiness strategy.

Microsoft 365 Security: Automated Safeguards

Once a robust data strategy is in place, ensuring your clients' data security becomes paramount. Copilot for Microsoft 365 demands stringent security measures to safeguard sensitive company information and prevent unauthorized access. Identifying risks in your clients' environments is crucial. Look for risky behaviors such as oversharing or exposing sensitive data. Clean up permissions and enforce policies to mitigate these risks and prevent recurrence.

• Orchestry's Guest User Management gives MSPs full control and oversight of external user access. It provides detailed insights into guest activities and permissions, enabling proactive management and removal of unnecessary access, ensuring comprehensive oversight and robust Microsoft 365 data protection for external users.

• Orchestry's Intelligent Reporting for Microsoft 365 enhances data protection and visibility with a comprehensive dashboard. It provides insights into customers’ usage trends, potential data leaks, content sprawl, lifecycle status, and workspace activity. 
  
  For MSPs aiming to deliver strategic insights, Beacon Health Checks offer the perfect solution. Gain comprehensive assessments of customers' M365 environments, generate customized, interactive reports, and provide proactive recommendations with ease.
  
  
• Orchestry's Intelligent Recommendations provides proactive, data-driven insights and recommendations to optimize and manage your customers’ M365 environment by analyzing historical data, generating tailored recommendations, and offering step-by-step guidance for implementing best practices. Furthermore, Orchestry has customized recommendations for Copilot for Microsoft 365 for common challenges such as configuration, oversharing and permissions reporting.

Microsoft 365 Multi-Tenant Management: Visibility & Control

Beacon's Multi-Tenant Controls streamline the management of multiple Microsoft 365 environments for MSPs and Microsoft Partners. This tool provides a unified interface, allowing for centralized oversight and administration, simplifying the complexity of handling various client tenants. Get quick access to essential metrics like license types, renewal dates, and usage insights.

Predictions for the Future Impact of AI within Microsoft 365

The future impact of AI on Educational, Financial and Legal operations within Microsoft 365 is expected to be profound. AI will automate routine tasks, freeing up time for strategic activities, and predictive analytics will enable organizations to make more informed decisions, thus improving efficiency and productivity. For example, in a Microsoft study, 70% of Copilot users said they were more productive, and 68% said it improved the quality of their work!

Increase Revenue by Partnering with Orchestry!

MSPs play a crucial role in preparing, implementing, and managing Copilot for Microsoft 365, positioning themselves as essential partners to businesses. By simplifying Copilot adoption, MSPs empower their customers to innovate, reduce complexity, and drive growth effectively.

By partnering with Orchestry, MSPs get access to our comprehensive Copilot readiness solutions, that enable you to expedite service launches, achieve faster results, and drive growth!

Not ready to grow revenue? Discover other solutions offered by Orchestry or learn more about Beacon by Orchestry.